Hi, I'm Kendra Erickson!
Welcome to my portfolio!
I’m currently a Technical Writer for CU*Answers, a credit union service organization. My role involves managing the CU*BASE software help documentation, explaining software updates, designing feature brochures, and various tasks related to our documentation efforts.
In 2023, I graduated from Grand Valley State University with a B.S. in Writing.
I have a passion editing and design, and I am always looking for ways to improve the end-user experience.
Selected Work
Instant Payments FAQ
I researched the RTP® and the FedNow® Service instant payment rails and worked with the CU*Answers Cards & Payments manager to produce two FAQ handouts to share with CU*Answers clients.
Enterprise Risk Management (ERM) CU*BASE Tools
I worked with the AuditLink and Analytics Booth teams to produce a long-form booklet describing the CU*BASE and Analytics Booth tools available to CU*BASE clients that can support their enterprise risk management program.
Historical Pricing Analysis
Collaborating with Scott Collins, the EVP of National Sales and Marketplace Relationships, I produced a booklet analyzing a 5-year history of CU*Answers pricing decisions. Based on the booklet, I created the presentation for the Conversations on Pricing event.